Determinants of patient satisfaction in ambulatory oncology: a cross sectional study based on the OUT-PATSAT35 questionnaire

Table 5 OUT-PATSAT35 scales’ mean score. mean difference and p values for clinical. socio-demographic factors and QLQC30 scales by multivariate analysis: model with treatment*$

	SATGEN	SATDTS	SATDIS	SATDIP	SATDAV	SATNTS	SATNIS	SATNIP	SATNAV	SATEX	SATOTH	SATWAI	SATPE
Monthly income	0.22	0.28	0.49	0.28	0.13	0.02	0.16	0.01	0.40	0.40	0.30	0.89	0.08
MW or less ^a	74.9	72.3	71.5	69.9	64.6	77.5	75.7	66	68.7	64.7	67.2	62.5	65.8
MW-1499	-4.6	0.2	-4.6	-5.9	-5.4	-7.7	-4.5	-7	-3.4	-0.7	-3.8	-0.1	-7.3
1500-2999	-1.9	2.7	-3.1	-2.9	-0.9	-2.9	-1.5	-2.5	0.1	2.5	-1.9	1	-4.8
? 3000	-4.8	4.7	-1.5	-2.5	-0.6	-4.2	-5.2	-11.4	-0.8	3.8	-6	2	-3.5
Age	0.11	0.23	0.02	0.08	< 0.0001	0.41	0.31	0.1	0.15	0.43	0.07	0.22	0.001
30-55 ^a	68.5	72.1	64	64.9	54.2	73.6	71.6	60.5	65.8	63.8	60.2	59.9	56.1
56-65	4.9	4.1	8.3	6.3	10.2	1.7	3.5	4	4	3.7	6.5	4.9	4.8
66-75	4.9	1	6.2	1.7	12.8	-1.8	0.1	-2.8	-0.5	1.2	4	3.7	7.1
76-88	4.4	3.3	6.1	0.7	11.8	0.9	1.6	-0.1	4	4.3	5.8	4.8	11.3
Marital status	0.03	0.84	0.22	0.004	0.26	0.12	0.21	0.01	0.07	0.24	0.16	0.89	0.74
Living with partner or family ^a	74.3	74.4	70.7	70.7	64.2	75.5	74.2	64.2	69.8	67.6	65.9	63.4	62.3
Single or separated	-4.5	-0.4	-3	-7.2	-2.7	-3.4	-2.6	-6.9	-4.2	-3	-3.2	-0.3	-0.8
Radio-therapy	0.25	0.003	0.003	0.0001	0.03	0.06	0.03	< 0.0001	0.01	0.03	0.20	0.007	0.44
no ^a	73.4	77.8	73.4	72.6	65.9	76.1	75.5	67	71.2	69.1	66	66.7	62.8
yes	-2.7	-7.1	-8.4	-11	-6	-4.6	-5.2	-12.4	-7	-6	-3.4	-6.9	-1.8
QLQC30 scales
Global health status	< 0.0001	< 0.0001	< 0.0001	< 0.0001	0.002	0.0002	< 0.0001	< 0.0001	< 0.0001	< 0.0001	0.0002	0.001	0.0009

*adjusted for center. leisure activities. distance from home to hospital. and QLQC30 scales (emotional. social. sleep. fatigue. pain) $numbers in bold correspond to p values, numbers in italic correspond to mean scores, otherwise numbers correspond to mean difference compared to the reference class. a: reference class SATGEN = overall satisfaction; SATDTS doctors' technical skills; SATDIS = doctors' interpersonal skills; SATDIP = doctors' provision of information; SATDAV doctors' availability; SATNTS = nurses' or radiation therapists' technical skills; SATNIS = nurses' or radiation therapists' interpersonal skills; SATNIP = nurses' or radiation therapists' provision of information; SATNAV = nurses' or radiation therapists' availability; SATEXE = exchange of information between caregivers; SATOTH = other personnel's interpersonal skills and provision of information; SATWAI = waiting time; SATPE = physical environment. MW = minimum wage.

ISSN: 1471-2407