Table 3 The Navigation-Activation Intervention
Phase 1: Patient Intake | Identify Barriers to Quality Care |
|  |    Transportation |
|  |    Housing |
|  |    Insurance |
|  |    Literacy |
|  |    Language |
|  |    Child Care/elder care |
|  |    Family/Community Supports |
|  |    Geographic Distance from Health Care |
|  |    Adequate Health Insurance |
|  |    Financial Problems |
|  |    Work Schedule |
|  |    Medical Communication Concerns |
|  |    Fear |
|  |    Comorbid Illnesses |
|  |    Disability |
|  |    Perceptions/Beliefs about Treatment |
|  |    Systems Problems with Scheduling Care |
|  |    Attitudes toward Providers |
|  |    Other |
Phase 2: Patient Navigation-Activation | Address Barriers |
|  |    Provide Information |
|  |    Provide Pre-Appointment Coaching |
|  |    Provide Emotional and Social Support |
|  |    Provide Appointment Reminders |
|  |    Link to Resources |
Phase 3: Assessment of Intervention | Outcomes |
|  |    Time to Completion of Treatment |
|  |    Treatment Guideline-Compliant Care |
|  |    Patient Satisfaction |
|  |    Patient Knowledge and Self-Efficacy |