| Primary care practice | ||||||||
---|---|---|---|---|---|---|---|---|---|
Higher performing | Lower performing | ||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | |
Visit-based workflow | Â | Â | Â | Â | Â | Â | Â | Â | Â |
Identifying patients due for CRC screening | Â | Â | Â | Â | Â | Â | Â | Â | Â |
 Protocol in place for reviewing charts before schedule clinic visits | X | X | X | X | X | X | X | X | X |
 Meticulous review of charts before scheduled clinic visits | X | X | X | X |  | X |  |  | X |
 Medical assistants have ability to order FIT/FOBT |  | X | X | X | X | X |  |  |  |
Distributing FIT/FOBT | Â | Â | Â | Â | Â | Â | Â | Â | Â |
 Medical assistants discuss FIT/FOBT screening with patients | X | X | X | X |  |  |  |  |  |
 Medical assistants provide short tutorial and/or pre-label FIT/FOBT kits |  | X | X | X |  |  |  |  | X |
 Medical assistants review FIT/FOBT instructions with patients | X | X | X | X | X |  |  |  |  |
Reminders | Â | Â | Â | Â | Â | Â | Â | Â | Â |
 Standard, consistent reminders (letters and/or phone calls) |  | X | X | X | X |  | X | X | X |
Documenting results and conducting follow-up | Â | Â | Â | Â | Â | Â | Â | Â | Â |
 Results from FIT/FOBT electronically uploaded into patient chart | X | X | X |  |  | X | X | X |  |
 Medical assistants communicate normal results to patients | X | X | X | X | X | X | X | X | X |
 Medical assistants communicate abnormal results to patients |  | X |  |  | X |  | X |  | X |
 Nurses communicate abnormal results to patients | X | X | X | X | X |  |  | X | X |
Population outreach workflow | Â | Â | Â | Â | Â | Â | Â | Â | Â |
Identifying patients due for CRC screening | Â | Â | Â | Â | Â | Â | Â | Â | Â |
 Staff generate lists of patients due for screening |  | X | X | X | X | X |  |  | X |
Distributing FIT/FOBT | Â | Â | Â | Â | Â | Â | Â | Â | Â |
 Support staff prepare and mail FIT/FOBT kits regularly |  | X | X | X | X | X |  |  | X |
Reminders | Â | Â | Â | Â | Â | Â | Â | Â | Â |
 Standard, consistent reminders (letters and/or phone calls) |  | X | X | X | X |  |  |  | X |
Documenting results and conducting follow-up | Â | Â | Â | Â | Â | Â | Â | Â | Â |
 External labs process FIT/FOBT kits and import results into patient charts |  | X | X |  |  | X |  |  | X |
 Medical assistants communicate normal results to patients |  | X |  |  | X |  |  |  | X |
 Medical assistants communicate abnormal results to patients |  | X |  |  | X |  |  |  | X |
 Nurses communicate abnormal results to patients |  | X |  |  | X |  |  |  | X |