Table 3 comparison of patient satisfaction with follow up care at 4 month and 8 month time points
| Â | Strongly agree N (%) | Agree N (%) | Neither agree nor disagree N (%) | Disagree N (%) | Strongly disagree N (%) | Mann Whitney U | p-value |
|---|---|---|---|---|---|---|---|
4 months | |||||||
 I have felt reassured | |||||||
  Programme group | 73 (29) | 124 (50) | 51 (21) | 0 (0) | 0 (0) | 27,356 | 0.000 |
  Comparator group | 56 (20) | 119 (43) | 81 (29) | 8 (3) | 12 (5) |  |  |
 I have known who to contact with any problems | |||||||
  Programme group | 125 (50) | 115 (46) | 8 (3) | 0 (0) | 0 (0) | 65,139 | 0.000 |
  Comparator group | 86 (31) | 158 (57) | 14 (5) | 7 (2) | 13 (5) |  |  |
 I have felt comfortable about contacting the doctors and nurses with any problems | |||||||
  Programme group | 113 (46) | 121 (48) | 12 (5) | 2 (1) | 0 (0) | 67,705 | 0.000 |
  Comparator group | 93 (33) | 143 (51) | 22 (8) | 6 (2) | 15 (6) |  |  |
 I have felt isolated | |||||||
  Programme group | 1 (1) | 6 (2) | 18 (7) | 85 (34) | 138 (56) | 37,907 | 0.019 |
  Comparator group | 7 (3) | 11 (4) | 34 (12) | 91 (33) | 133 (48) |  |  |
 I have felt that the care received was thorough | |||||||
  Programme group | 103 (42) | 116 (47) | 27 (11) | 0 (0) | 1 (0) | 67,212 | 0.000 |
  Comparator group | 80 (29) | 134 (48) | 48 (17) | 6 (2) | 12 (4) |  |  |
 I have felt able to ask questions | |||||||
  Programme group | 112 (45) | 127 (51) | 9 (4) | 1 (0) | 0 (0) | 67,944.50 | 0.000 |
  Comparator group | 93 (33) | 143 (51) | 26 (9) | 4 (2) | 14 (5) |  |  |
 I have felt that the doctors/nurses spent enough time with me | |||||||
  Programme group | 97 (39) | 117 (47) | 31 (13) | 1 (.5) | 1 (.5) | 68,095 | 0.000 |
  Comparator group | 78 (28) | 137 (49) | 41 (15) | 7 (3) | 17 (6) |  |  |
 I have felt involved in decisions about my care | |||||||
  Programme group | 93 (38) | 114 (46) | 36 (15) | 2 (1) | 1 (0) | 67,553.50 | 0.000 |
  Comparator group | 72 (26) | 132 (47) | 55 (19) | 8 (3) | 13 (5) |  |  |
 Has the health care you received been acceptable | yes | no | unsure |  |  |  |  |
  Programme group | 230 (93) | 0 (0) | 18 (7) |  |  | 35,521 | 0.278 |
  Comparator group | 251 (90) | 4 (1) | 24 (9) |  |  |  |  |
 Has the health care you received met your expectations | exceeded | met | Fell short | unsure |  |  |  |
  Programme group | 36 (15) | 186 (75) | 8 (3) | 17 (7) |  | 36,827.50 | 0.033 |
  Comparator group | 25 (9) | 213 (77) | 13 (5) | 25 (9) |  |  |  |
 How would you rate the quality of care you have received | Excellent | Very good | Good | Fair | Poor |  |  |
  Programme group | 70 (29) | 94 (38) | 66 (27) | 12 (5) | 2 (1) | 35,232 | 0.264 |
  Comparator group | 69 (25) | 109 (40) | 67 (25) | 26 (9) | 3 (1) |  |  |
8 months | |||||||
 I have felt reassured | |||||||
  Programme group | 45 (19) | 122 (50) | 64 (26) | 6 (3) | 5 (2) | 33,946 | 0.906 |
  Comparator group | 61 (23) | 125 (45) | 81 (29) | 8 (2) | 4 (1) |  |  |
 I have known who to contact with any problems | |||||||
  Programme group | 98 (40) | 139 (56) | 6 (2) | 1 (1) | 3 (1) | 30,686 | 0.015 |
  Comparator group | 85 (31) | 173 (62) | 11 (4) | 6 (2) | 3 (1) |  |  |
 I have felt comfortable about contacting the doctors and nurses with any problems | |||||||
  Programme group | 91 (37) | 132 (54) | 17 (7) | 1 (1) | 3 (1) | 31,896.50 | 0.207 |
  Comparator group | 86 (31) | 168 (61) | 15 (5) | 5 (2) | 3 (1) |  |  |
 I have felt isolated | |||||||
  Programme group | 4 (2) | 8 (3) | 28 (11) | 71 (29) | 134 (55) | 34,774 | 0.535 |
  Comparator group | 3 (1) | 11 (4) | 32 (12) | 88 (32) | 142 (51) |  |  |
 I have felt that the care received was thorough | |||||||
  Programme group | 73 (30) | 122 (51) | 42 (17) | 3 (1) | 2 (1) | 32,951 | 0.834 |
  Comparator group | 79 (29) | 144 (52) | 44 (16) | 5 (2) | 3 (1) |  |  |
 I have felt able to ask questions | |||||||
  Programme group | 87 (36) | 135 (55) | 21 (9) | 0 (0) | 1 (0) | 33,267.50 | 0.850 |
  Comparator group | 92 (34) | 164 (60) | 12 (4) | 4 (1) | 3 (1) |  |  |
 I have felt that the doctors/nurses spent enough time with me | |||||||
  Programme group | 77 (32) | 122 (50) | 38 (16) | 6 (2) | 1 (0) | 32,749 | 0.506 |
  Comparator group | 80 (29) | 143 (52) | 43 (15) | 8 (3) | 3 (1) |  |  |
 I have felt involved in decisions about my care | |||||||
  Programme group | 74 (31) | 120 (49) | 45 (19) | 3 (1) | 1 (0) | 32,089.50 | 0.317 |
  Comparator group | 72 (26) | 146 (53) | 50 (18) | 7 (2) | 2 (1) |  |  |
 Has the health care you received been acceptable | yes | no | unsure |  |  |  |  |
  Programme group | 219 (91) | 3 (1) | 19 (8) |  |  | 33,257.50 | 0.491 |
  Comparator group | 241 (89) | 7 (3) | 23 (9) |  |  |  |  |
 Has the health care you received met your expectations | exceeded | met | Fell short | unsure |  |  |  |
  Programme group | 24 (10) | 192 (80) | 6 (2) | 18 (8) |  | 32,853 | 0.480 |
  Comparator group | 23 (9) | 213 (80) | 12 (5) | 19 (7) |  |  |  |
 How would you rate the quality of care you have received | Excellent | Very good | Good | Fair | Poor |  |  |
  Programme group | 51 (23) | 85 (38) | 74 (33) | 10 (5) | 3 (1) | 28,942.50 | 0.913 |
  Comparator group | 63 (24) | 101 (39) | 71 (27) | 23 (9) | 3 (1) |  |  |