TY - CHAP ED - BW., S. t. e. w. a. r. t. ED - P., K. l. e. i. h. u. e. s. PY - 2003 DA - 2003// BT - World Cancer Report ID - ref1 ER - TY - JOUR AU - Oberst, M. T. PY - 1984 DA - 1984// TI - Methodology in behavioral and psychosocial cancer research. Patients' perceptions of care. Measurement of quality and satisfaction JO - Cancer VL - 53 ID - Oberst1984 ER - TY - CHAP AU - Mandelblatt, J. AU - Armetta, C. AU - Yabroff, K. R. AU - Liang, W. AU - Lawrence, W. PY - 2004 DA - 2004// TI - Descriptive review of the literature on breast cancer outcomes: 1990 through 2000 BT - J Natl Cancer Inst Monogr ID - Mandelblatt2004 ER - TY - JOUR AU - Donabedian, A. PY - 1988 DA - 1988// TI - The quality of care. How can it be assessed? JO - Jama VL - 260 UR - https://doi.org/10.1001/jama.1988.03410120089033 DO - 10.1001/jama.1988.03410120089033 ID - Donabedian1988 ER - TY - JOUR AU - Fitzpatrick, R. PY - 1991 DA - 1991// TI - Surveys of patients satisfaction: I--Important general considerations JO - Bmj VL - 302 UR - https://doi.org/10.1136/bmj.302.6781.887 DO - 10.1136/bmj.302.6781.887 ID - Fitzpatrick1991 ER - TY - JOUR AU - Cleary, P. D. AU - McNeil, B. J. PY - 1988 DA - 1988// TI - Patient satisfaction as an indicator of quality care JO - Inquiry VL - 25 ID - Cleary1988 ER - TY - JOUR AU - Ware, J. E. AU - Snyder, M. K. AU - Wright, W. R. AU - Davies, A. R. PY - 1983 DA - 1983// TI - Defining and measuring patient satisfaction with medical care JO - Eval Program Plann VL - 6 UR - https://doi.org/10.1016/0149-7189(83)90005-8 DO - 10.1016/0149-7189(83)90005-8 ID - Ware1983 ER - TY - JOUR AU - Williams, B. AU - Coyle, J. AU - Healy, D. PY - 1998 DA - 1998// TI - The Meaning of patient satisfaction: an explanation of high reported levels JO - Soc Sci Med VL - 47 UR - https://doi.org/10.1016/S0277-9536(98)00213-5 DO - 10.1016/S0277-9536(98)00213-5 ID - Williams1998 ER - TY - JOUR AU - Coste, J. AU - Fermanian, J. AU - Venot, A. PY - 1995 DA - 1995// TI - Methodological and statistical problems in the construction of composite measurement scales: a survey of six medical and epidemiological journals JO - Stat Med VL - 14 UR - https://doi.org/10.1002/sim.4780140402 DO - 10.1002/sim.4780140402 ID - Coste1995 ER - TY - JOUR AU - Wiggers, J. H. AU - Donovan, K. O. AU - Redman, S. AU - Sanson-Fisher, R. W. PY - 1990 DA - 1990// TI - Cancer patient satisfaction with care JO - Cancer VL - 66 UR - https://doi.org/3.0.CO;2-T DO - 3.0.CO;2-T ID - Wiggers1990 ER - TY - JOUR AU - Rubin, H. R. AU - Ware, J. E. AU - Nelson, E. C. AU - Meterko, M. PY - 1990 DA - 1990// TI - The Patient Judgments of Hospital Quality (PJHQ) Questionnaire JO - Med Care VL - 28 UR - https://doi.org/10.1097/00005650-199009001-00005 DO - 10.1097/00005650-199009001-00005 ID - Rubin1990 ER - TY - JOUR AU - Poinsot, R. AU - Altmeyer, A. AU - Conroy, T. AU - Savignoni, A. AU - Asselain, B. AU - Leonard, I. AU - Marx, E. AU - Cosquer, M. AU - Sevellec, M. AU - Gledhill, J. AU - Rodary, C. AU - Mercier, M. AU - Dickes, P. AU - Fabbro, M. AU - Antoine, P. AU - Guerif, S. AU - Schraub, S. AU - Dolbeault, S. AU - Bredart, A. PY - 2006 DA - 2006// TI - Multisite validation study of questionnaire assessing out-patient satisfaction with care questionnaire in ambulatory chemotherapy or radiotherapy treatment JO - Bull Cancer VL - 93 ID - Poinsot2006 ER - TY - JOUR AU - McKinley, R. K. AU - Manku-Scott, T. AU - Hastings, A. M. AU - French, D. P. AU - Baker, R. PY - 1997 DA - 1997// TI - Reliability and validity of a new measure of patient satisfaction with out of hours primary medical care in the United Kingdom: development of a patient questionnaire JO - Bmj VL - 314 UR - https://doi.org/10.1136/bmj.314.7075.193 DO - 10.1136/bmj.314.7075.193 ID - McKinley1997 ER - TY - JOUR AU - Perneger, T. V. AU - Stalder, H. AU - Schaller, P. AU - Raetzo, M. A. AU - Etter, J. F. PY - 1996 DA - 1996// TI - Patient satisfaction in the ambulatory setting: validation of a scale and identification of associated factors JO - Schweiz Med Wochenschr VL - 126 ID - Perneger1996 ER - TY - JOUR AU - Hjortdahl, P. AU - Laerum, E. PY - 1992 DA - 1992// TI - Continuity of care in general practice: effect on patient satisfaction JO - Bmj VL - 304 UR - https://doi.org/10.1136/bmj.304.6837.1287 DO - 10.1136/bmj.304.6837.1287 ID - Hjortdahl1992 ER - TY - JOUR AU - Etter, J. F. AU - Perneger, T. V. PY - 1997 DA - 1997// TI - Validating a satisfaction questionnaire using multiple approaches: a case study JO - Soc Sci Med VL - 45 UR - https://doi.org/10.1016/S0277-9536(96)00428-5 DO - 10.1016/S0277-9536(96)00428-5 ID - Etter1997 ER - TY - JOUR AU - Bredart, A. AU - Mignot, V. AU - Rousseau, A. AU - Dolbeault, S. AU - Beauloye, N. AU - Adam, V. AU - Elie, C. AU - Leonard, I. AU - Asselain, B. AU - Conroy, T. PY - 2004 DA - 2004// TI - Validation of the EORTC QLQ-SAT32 cancer inpatient satisfaction questionnaire by self- versus interview-assessment comparison JO - Patient Educ Couns VL - 54 UR - https://doi.org/10.1016/S0738-3991(03)00210-6 DO - 10.1016/S0738-3991(03)00210-6 ID - Bredart2004 ER - TY - CHAP AU - Darby, C. ED - Press, C. U. PY - 2005 DA - 2005// TI - Measuring the patient's perspective on the interpersonal aspects of cancer care BT - Outcomes Assessment in Cancer : Measures, Methods, and Applications ID - Darby2005 ER - TY - JOUR AU - Hall, J. A. AU - Dornan, M. C. PY - 1988 DA - 1988// TI - Meta-analysis of satisfaction with medical care: description of research domain and analysis of overall satisfaction levels JO - Soc Sci Med VL - 27 UR - https://doi.org/10.1016/0277-9536(88)90012-3 DO - 10.1016/0277-9536(88)90012-3 ID - Hall1988 ER - TY - JOUR AU - Apolone, G. AU - Mosconi, P. PY - 2005 DA - 2005// TI - Satisfaction surveys: do we really need new questionnaires? JO - Int J Qual Health Care VL - 17 UR - https://doi.org/10.1093/intqhc/mzi085 DO - 10.1093/intqhc/mzi085 ID - Apolone2005 ER - TY - CHAP AU - Gustafson, H. ED - Press, C. U. PY - 2005 DA - 2005// TI - Needs Assessment in Cancer BT - Outcomes Assessment in Cancer : Measures, Methods, and Applications ID - Gustafson2005 ER - TY - CHAP AU - Davies, A. R. AU - Ware, J. E. PY - 1991 DA - 1991// BT - GHAA's consumer satisfaction survey and user's manual. Second Edition. ID - Davies1991 ER - TY - JOUR AU - Gasquet, I. AU - Villeminot, S. AU - Dos Santos, C. AU - Vallet, O. AU - Verdier, A. AU - Kovess, V. AU - Hardy-Bayle, M. C. AU - Falissard, B. PY - 2003 DA - 2003// TI - Cultural adaptation and validation of questionnaires measuring satisfaction with the French health system JO - Sante Publique VL - 15 UR - https://doi.org/10.3917/spub.034.0383 DO - 10.3917/spub.034.0383 ID - Gasquet2003 ER - TY - JOUR AU - Dolan, P. AU - Cookson, R. AU - Ferguson, B. PY - 1999 DA - 1999// TI - Effect of discussion and deliberation on the public's views of priority setting in health care: focus group study JO - Bmj VL - 318 UR - https://doi.org/10.1136/bmj.318.7188.916 DO - 10.1136/bmj.318.7188.916 ID - Dolan1999 ER - TY - JOUR AU - Bredart, A. AU - Razavi, D. AU - Delvaux, N. AU - Goodman, V. AU - Farvacques, C. AU - Van Heer, C. PY - 1998 DA - 1998// TI - A comprehensive assessment of satisfaction with care for cancer patients JO - Support Care Cancer VL - 6 UR - https://doi.org/10.1007/s005200050207 DO - 10.1007/s005200050207 ID - Bredart1998 ER - TY - JOUR AU - Labarere, J. AU - Francois, P. AU - Auquier, P. AU - Rober, C. AU - Fourny, M. PY - 2001 DA - 2001// TI - Development of a French inpatient satisfaction questionnaire JO - Int J Qual Health Care VL - 13 UR - https://doi.org/10.1093/intqhc/13.2.99 DO - 10.1093/intqhc/13.2.99 ID - Labarere2001 ER - TY - JOUR AU - Ware, J. E. AU - Davies-Avery, A. AU - Stewart, A. L. PY - 1978 DA - 1978// TI - The measurement and meaning of patient satisfaction JO - Health Med Care Serv Rev VL - 1 ID - Ware1978 ER - TY - JOUR AU - Ware, J. E. AU - Hays, R. D. PY - 1988 DA - 1988// TI - Methods for measuring patient satisfaction with specific medical encounters JO - Med Care VL - 26 UR - https://doi.org/10.1097/00005650-198804000-00008 DO - 10.1097/00005650-198804000-00008 ID - Ware1988 ER - TY - JOUR AU - Bredart, A. AU - Razavi, D. AU - Robertson, C. AU - Brignone, S. AU - Fonzo, D. AU - Petit, J. Y. AU - de Haes, J. C. PY - 2002 DA - 2002// TI - Timing of patient satisfaction assessment: effect on questionnaire acceptability, completeness of data, reliability and variability of scores. JO - Patient Educ Couns VL - 46 UR - https://doi.org/10.1016/S0738-3991(01)00152-5 DO - 10.1016/S0738-3991(01)00152-5 ID - Bredart2002 ER - TY - JOUR AU - Gasquet, I. AU - Villeminot, S. AU - Estaquio, C. AU - Durieux, P. AU - Ravaud, P. AU - Falissard, B. PY - 2004 DA - 2004// TI - Construction of a questionnaire measuring outpatients' opinion of quality of hospital consultation departments JO - Health Qual Life Outcomes VL - 2 UR - https://doi.org/10.1186/1477-7525-2-43 DO - 10.1186/1477-7525-2-43 ID - Gasquet2004 ER - TY - JOUR AU - Boyle, G. J. PY - 1991 DA - 1991// TI - Does item homogeneity indicate internal consistency or item redundancy in psychometric scales ? JO - Person Indiv Diff VL - 12 UR - https://doi.org/10.1016/0191-8869(91)90115-R DO - 10.1016/0191-8869(91)90115-R ID - Boyle1991 ER - TY - CHAP AU - Nunnally, J. C. ED - Graw-Hill, M. PY - 1978 DA - 1978// BT - Psychometric theory ID - Nunnally1978 ER - TY - JOUR AU - Graham, P. AU - Jackson, R. PY - 1993 DA - 1993// TI - The analysis of ordinal agreement data: beyond weighted kappa JO - J Clin Epidemiol VL - 46 UR - https://doi.org/10.1016/0895-4356(93)90173-X DO - 10.1016/0895-4356(93)90173-X ID - Graham1993 ER - TY - CHAP AU - Pedhazur, E. J. AU - Pedhazur Schmelkin, L. PY - 1991 DA - 1991// TI - Exploratory Factor Analysis BT - Measurement, Design and Analysis : an integrated approach PB - Associates NJLE CY - Hillsdale ID - Pedhazur1991 ER - TY - JOUR AU - Shrout, P. E. AU - Fleiss, J. L. PY - 1979 DA - 1979// TI - Intraclass correlations : uses in assessing rater reliability JO - Psychol Bull VL - 86 UR - https://doi.org/10.1037/0033-2909.86.2.420 DO - 10.1037/0033-2909.86.2.420 ID - Shrout1979 ER - TY - JOUR AU - Aaronson, N. K. AU - Ahmedzai, S. AU - Bergman, B. AU - Bullinger, M. AU - Cull, A. AU - Duez, N. J. AU - Filiberti, A. AU - Flechtner, H. AU - Fleishman, S. B. AU - de Haes, J. C. PY - 1993 DA - 1993// TI - The European Organization for Research and Treatment of Cancer QLQ-C30: a quality-of-life instrument for use in international clinical trials in oncology JO - J Natl Cancer Inst VL - 85 UR - https://doi.org/10.1093/jnci/85.5.365 DO - 10.1093/jnci/85.5.365 ID - Aaronson1993 ER - TY - JOUR AU - Ware, J. E. PY - 1984 DA - 1984// TI - Methodology in behavioral and psychosocial cancer research. Conceptualizing disease impact and treatment outcomes JO - Cancer VL - 53 ID - Ware1984 ER - TY - JOUR AU - Cohen, G. PY - 1996 DA - 1996// TI - Age and health status in a patient satisfaction survey JO - Soc Sci Med VL - 42 UR - https://doi.org/10.1016/0277-9536(95)00315-0 DO - 10.1016/0277-9536(95)00315-0 ID - Cohen1996 ER - TY - JOUR AU - Fallowfield, L. AU - Jenkins, V. PY - 1999 DA - 1999// TI - Effective communication skills are the key to good cancer care JO - Eur J Cancer VL - 35 UR - https://doi.org/10.1016/S0959-8049(99)00212-9 DO - 10.1016/S0959-8049(99)00212-9 ID - Fallowfield1999 ER - TY - JOUR AU - Fitzpatrick, R. PY - 1991 DA - 1991// TI - Surveys of patient satisfaction: II--Designing a questionnaire and conducting a survey JO - Bmj VL - 302 UR - https://doi.org/10.1136/bmj.302.6785.1129 DO - 10.1136/bmj.302.6785.1129 ID - Fitzpatrick1991 ER - TY - CHAP AU - Conover, W. J. ED - Sons, W. PY - 1999 DA - 1999// BT - Practical Nonparametric Statistics, 3rd ed. ID - Conover1999 ER - TY - JOUR AU - Sitzia, J. PY - 1999 DA - 1999// TI - How valid and reliable are patient satisfaction data? An analysis of 195 studies JO - Int J Qual Health Care VL - 11 UR - https://doi.org/10.1093/intqhc/11.4.319 DO - 10.1093/intqhc/11.4.319 ID - Sitzia1999 ER - TY - JOUR AU - Arraras, J. I. AU - Wright, S. AU - Greimel, E. AU - Holzner, B. AU - Kuljanic-Vlasic, K. AU - Velikov, G. AU - Eisemann, M. AU - Visser, A. PY - 2004 DA - 2004// TI - Development of a questionnaire to evaluate the information needs of cancer patients: the EORTC questionnaire JO - Patient Educ Couns VL - 54 UR - https://doi.org/10.1016/S0738-3991(03)00240-4 DO - 10.1016/S0738-3991(03)00240-4 ID - Arraras2004 ER - TY - JOUR AU - Grunfeld, E. AU - Gray, A. AU - Mant, D. AU - Yudkin, P. AU - Adewuyi-Dalton, R. AU - Coyle, D. AU - Cole, D. AU - Stewart, J. AU - Fitzpatrick, R. AU - Vessey, M. PY - 1999 DA - 1999// TI - Follow-up of breast cancer in primary care vs specialist care: results of an economic evaluation JO - Br J Cancer VL - 79 UR - https://doi.org/10.1038/sj.bjc.6690197 DO - 10.1038/sj.bjc.6690197 ID - Grunfeld1999 ER - TY - JOUR AU - Hall, J. A. AU - Dornan, M. C. PY - 1988 DA - 1988// TI - What patients like about their medical care and how often they are asked: a meta-analysis of the satisfaction literature JO - Soc Sci Med VL - 27 UR - https://doi.org/10.1016/0277-9536(88)90284-5 DO - 10.1016/0277-9536(88)90284-5 ID - Hall1988 ER - TY - JOUR AU - Kleeberg, U. R. AU - Tews, J. T. AU - Ruprecht, T. AU - Hoing, M. AU - Kuhlmann, A. AU - Runge, C. PY - 2005 DA - 2005// TI - Patient satisfaction and quality of life in cancer outpatients: results of the PASQOC study JO - Support Care Cancer VL - 13 UR - https://doi.org/10.1007/s00520-004-0727-x DO - 10.1007/s00520-004-0727-x ID - Kleeberg2005 ER - TY - STD TI - The pre-publication history for this paper can be accessed here:http://www.biomedcentral.com/1471-2407/7/129/prepub UR - http://www.biomedcentral.com/1471-2407/7/129/prepub ID - ref47 ER -