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Table 2 The most and least satisfactory services

From: Patient satisfaction in the outpatients' chemotherapy unit of Marmara University, Istanbul, Turkey: a staff survey

The most satisfaction evoking conditions

1. The doctor's effort to make me feel at ease was:

2. The nurse/medical assistant's skill when taking my blood sample, blood pressure, weight, temperature, etc was:

3. The clarity and thoroughness of the nurse/medical assistant's instructions were:

The most distressing or the least satisfying conditions:

1. When I called the office for an appointment, the length of time before the phone was

answered was:

2. The length of time I spent on the phone to set my appointment was:

3. The staff's helpfulness in scheduling my appointment was: