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Table 2 Number of patients, mean score and standard deviation for each scale of the OUT-PATSAT35 and QLQC30 questionnaires

From: Determinants of patient satisfaction in ambulatory oncology: a cross sectional study based on the OUT-PATSAT35 questionnaire

OUT-PATSAT35

QLQC30

Scale

Number of patients

Mean score (SD)

Scale

Number of patients

Mean score (SD)

Overall satisfaction

Functional scales

SATGEN

669

72.5 (19.7)

Global health

679

63.6(19.8)

Evaluation of Doctors

Physical

685

82.6 (18.6)

SATDTS

661

71.3 (20.3)

Role

682

78.7 (27.6)

SATDIS

659

67 (24.1)

Emotional

684

75 (23.1)

SATDIP

668

65.1 (25)

Cognitive

684

82.7 (20.9)

SATDAV

671

61.7 (23.6)

Social

681

80.4 (25)

Evaluation of Nurses or radiation therapists

Symptom scales

SATNTS

679

72.5 (21.1)

Fatigue

680

33.5 (25.6)

SATNIS

676

71.6 (20.5)

Nausea

684

10 (20.7)

SATNIP

640

58.5 (26.4)

Pain

685

19.4 (24.7)

SATNAV

653

66.1 (23)

Dyspnoea

674

18.4 (27.9)

Organization, physical environment

Sleep

679

30 (31.7)

SATEXE

609

64.6 (23.1)

Appetite

671

16.5 (28)

SATOTH

634

63.7(21.9)

Constipation

678

17.6 (28.8)

SATWAI

625

60.6 (20.6)

Diarrhoea

670

9.50 (20.4)

SATPE

674

59.8 (20.1)

Financial difficulties

675

8.74 (20.9)

  1. SATGEN = overall satisfaction; SATDTS doctors' technical skills; SATDIS = doctors' interpersonal skills; SATDIP = doctors' provision of information; SATDAV doctors' availability; SATNTS = nurses' or radiation therapists' technical skills; SATNIS = nurses' or radiation therapists' interpersonal skills; SATNIP = nurses' or radiation therapists' provision of information; SATNAV = nurses' or radiation therapists' availability; SATEXE = exchange of information between caregivers; SATOTH = other personnel's interpersonal skills and provision of information; SATWAI = waiting time; SATPE = physical environment. OUT-PATSAT35 scales: SATGEN = overall satisfaction, SATDTS doctors'technical skills, SATDIS = doctors'interpersonal skills, SATDIP = doctors' information provision, SATDAV doctors'availability, SATNTS = nurses' or technologists' technical skills, SATNIS = nurses' or technologists' interpersonal skills SATNIP = nurses' or technologists' information provision, SATNAV = nurses' or technologists' availability, SATEXE = exchange of information between caregivers, SATOTH = other personal interpersonal skills and information provision, SATWAI = waiting-time, SATPE = physical environment